type of equipment do you use?
We have state of the art truck mounted equipment designed to clean at top efficiency. Only the cleaning wand and hoses come into your home. We don't use bulky, ineffective portable machines. There is no messy mixing or dumping in your home. We do not use your hot water or electricity.
is steam cleaning? Is it better?
Yes. We combine steam (hot water), pressure and powerful cleaning agents to deep clean carpet all the way down to the backing. The solution and liquefied soil is removed immediately using strong suction.
is the difference between steam cleaning and the shampoo method?
cleaning, or hot water extraction, consists of heated water mixed
with cleaning solutions, which is injected into the carpet under
pressure to liquefy the soil. The solution and the soil are then
immediately extracted from the carpet. The shampoo method is a
surface cleaning using detergents applied with a rotary machine. The
problem with shampooing is that it leaves a soap residue, which
attracts more dirt. In addition, it can damage the fibers.
really. Steam is an industry term. We actually use hot water heated
to the proper temperature for the most efficient cleaning. Actual
steam would not be practical because it cannot be properly injected
into the carpet for proper cleaning.
long does it take to clean?
time necessary to clean your carpet depends on the size of the rooms
to be cleaned, the amount of furniture to be moved, the number of
stains and the amount of soiling. We spend as long as necessary to do
the job properly. Under average conditions, you should allow 15 to 20
minutes per room.
soon can we walk on the carpet? How long will it take to dry?
extract as much of the moisture as possible from the carpet. It will
be damp to the touch when we finish but you can walk on it right away
as long as you use clean slippers, or shoes. To prevent resoiling,
avoid street shoes until the carpet is completely dry. You should
allow 6 to 12 hours for complete drying. You can speed the drying
process by following the instructions on your sales receipt.
upholstery be safely steam cleaned?
great majority of upholstered furniture can and should be steam
I sit on the cleaned sofa or chair?
less moisture is used to clean upholstery, the drying time should be
short. However, the furniture should be allowed to dry completely
carry a complete line of products designed to handle any type of
problem we encounter, including pre-sprays designed for heavily
soiled areas. We will pre-spray if necessary to ensure that your
carpet is as clean as possible.
about spots and stains?
cleaning process will remove most spots and stains. For the more
stubborn ones, we carry and assortment of specialized spot removers
designed to achieve great results. If anyone can get them out, we are
the ones to do it! There is never any additional charge for routine
spot removal (there may be charges for “Kool-Aid” type stain
removal. We do have good success removing most types of common
the cleaning aid the killing of fleas and other insects?
cleaning process is not designed to exterminate insects.
we clean traffic lanes only?
but we do not recommend it. Carpet collects dust and allergens
throughout the surface. They should be removed for health and
will move all furniture. The only exceptions would be items that
cannot be safely moved because of their size, contents or
do I need to prepare?
ask customers to remove all breakables, valuables, decorative items,
lamps and antiques from the areas to be cleaned. This would include
items from hutches or china cabinets.
just moved into a house where the previous owners had pets. Can you
remove the odor?
use a deodorizer, which is very effective at removing most odors.
This is especially true if we are dealing with an overall, general
pet odor. If we are dealing with pet urine, the odor problem may not
be limited to the carpet only. The pad and even the floor underneath
may be affected. In such cases, without extensive renovation, the
odor may return.
do you determine the difference between sofa and a sectional?
sofa is usually seven feet long, limited to one piece with two arms.
Sectionals are usually multiple pieces, pushed together and have
pieces with no arms.
Sectional – Seats two or more. Pieces
between four and five feet long are priced as a loveseat. Pieces
between five and seven feet long are priced as a sofa. Extra length
is priced incrementally. All pieces must be designed to fit
Modular – Seats on. If any piece is described as a
hassock, determine the size. If it is large enough to seat one
person, price it as part of the sectional unit.
If pillows are of
the same material, they are part of the piece to be cleaned. If not,
the will be priced separately upon arrival.
is specially formulated for us and contains ingredients that not only
covers odors, but eliminates them. It kills bacteria that cause odor.
Our deodorizer will effectively remove odors cause by smoke,
perspiration, foods and oils. We can remove or improve pet odor as
effects of the deodorizer vary depending on weather conditions,
amount of traffic, frequency of vacuuming, and whether the original
cause of the odor is still present.
deodorizer does kill germs, but it's not designed to completely
disinfect or sanitize carpets and upholstery. No products are.
it eliminate pet odors?
deodorizer will at least improve pet odor. However, because pet
problems can affect the backing of the carpet, the pad and even the
floor underneath, the remedy required for complete odor elimination
may be far more extensive than a deodorizer application.
and when is it applied?
is applied with a hand held sprayer before the carpet is cleaned.
This allows the product time to work and eliminates the possibility
of any soil-attracting residue.
of our work is guaranteed, however, the deodorizer is only guaranteed
for the purposed for which it was intended.
deodorizer has a very pleasant, fresh smell.
it be used on upholstery?
protector is designed to provide fibers with a protective barrier
against soil and spills. With Scotchgard, the carpet and upholstery
stay clean longer. Dry soil will not cling to the fiber well, making
vacuuming more effective. Soil build up, which dulls the appearance
of the carpet and increases the rate of war, is reduced. Scotchgard
also offers protection from spills. The protective barrier helps keep
liquids such as soda coffee, milk, cooking oil, and other water or
oil based spills from penetrating the fiber; making cleaning up
easier. In some cases, you may offer a warranty against stains when
you apply Scotchgard. Check with your manager for details.
length of protection varies by wear conditions, amount of traffic and
the frequency of cleaning. Generally if the carpet is soiled enough
to have cleaned you should have the Scotchgard reapplied.
Scotchgard or other stain protection removed by steam cleaning?
traffic and vacuuming are the primary factors in the removal of the
stain protection. Some of the stain protection is removed during the
cleaning process. If the carpet is more than year or two old or has
been cleaned, protector should be reapplied.
happens if a recall is necessary? Does the protector need to be
do the reapplication to ensure that you have the highest level of
it have any effect on the color or texture of fibers?
is no effect on the color or texture of any fibers.
is a light fragrance that most customers describe as fresh and so
of our work is guaranteed including Scotchgard applications.
Scotchgard warranties vary by the product and the type of coverage
purchased. Check with your owner/manager.